MODERN COMMUNICATION IN RESOLVING PROBLEMS
22.03.2010
In order to achieve efficient, more modern and functional realization of citizens` rights, to have a better insight into the problems of citizens, as well as raising the services quality provided by Palilula Municipal Administration Department-Nis, INFO Contact Center 48 started to work.
In the presence of Mr. Milos Simonovic, Mayor of Nis, INFO Contact Center 48 was opened in Palilula Municipality. This project represents a unique information system which will be within only 48 hours, in the cooperation with the competent authorities, Public Utility Services – Public Enterprises and City of Nis, Nis administrative district, Tax office, police administrations and other organizations deal with citizens` requirements and questions. Palilula is the first municipality in Nis and second in Serbia (after Indjija) who uses and applies this system to provide services to citizens-emphasized at the opening of Contact Center Professor Dr. Igor Novakovic, president of Palilula Municipality. The whole system is designed to serve the citizens.

For resolving problems of the residents of Palilula and improve the quality of life in the settlements now is only necessary to:
- make a phone call 0800 234567 (call from a landline phone is free),
- send request via SMS NUMBER 4828 (type PAL__ (followed by the message / question). Price SMS is 5 RSD + VAT + tax. (part of the revenues from SMS messages going to charity),
- via e-mail: info48@palilula.eu and Municipal portal www.palilula.eu or
- fill claims in person (at the Registry Department of the City Palilula,`Branka Radičevića`street 1).

Mayor of Nis, Mr. Milos Simonovic praised Municipal authorities` activity to serve the citizens within the competencies that are transferred. "So far in the City, primarily in public utility companies/enterprises many contact centers have been formed. However, their function is not fully realized. Now when you connect it to the organization of local self-government it will be mutual benefit and satisfaction of citizens. In this way we will have accurate information from the field on current problems of citizens in the settlement`- reminded Simonovic.

Palilula Municipality, as a responsible organization of local self-government of the City of Nis, in 2009 achieved very significant results in its work. The Municipality adopted Quality management system in accordance with high standards ISO 9001:2008 which enable better communication with all population categories. With this action, Palilula Municipality found its place on the World referent list of local governments which work meet strict requirements of quality standards, and that is primarily on full satisfaction of service users - citizens and all employees.
CONTACT INFO 48 CENTER has started to receive requests from citizens from March 22 2010, on weekdays from 08:00-20:00 hours, and Saturdays from 08:00-15:00 hours. The requests will be resolved with competent institutions and enterprises.
Citizens submitted requests will be processed within 48 hours, at which time applicants will receive feedback.